Long Beach Transit

Manager, Service Planning



Thank you for your interest in working for Long Beach Transit. As a result of the ongoing COVID-19 (coronavirus) pandemic, we regret to inform you that all LBT job applications must be submitted online. We are taking this step out of an abundance of caution.


Thank you for your understanding.


NOTE: COVID-19 Vaccine Required for all new hires.


The position of Service Planning Manager is responsible for managing the activities of the Service Planning Department and directly supervises the personnel within the Service Planning Department. The Service Planning Manager ensures that Long Beach Transit Fixed Route services are designed to achieve customer satisfaction and to support overall community development and growth. The Service Planning Manager monitors the service performance, develops long and short-range transit plans and programs to optimize transit services and ensures that service is in compliance with local, state, and federal mandates. 




  • Manages and prioritizes service development staff activities to achieve company standards, and business plan objectives
  • Oversees the development and production of schedules; ensures that run cutting, scheduling and the operator general bid process is efficient and productive
  • Develops department budget including preparation of the annual capital budget
  • Provides appropriate data for projecting annual service hours and miles for operating budget
  • Actively participates in strategic business planning process
  • Develops new and innovative service concepts that continuously improve the quality of Long Beach Transit services and the communities we serve
  • Coordinates all service quality issues and works with other transit systems, developers, city/county agencies, and the community in the development of new transportation services
  • Provides data to appropriate departments in the preparation of Short- and Long-Range funding marks for annual budget process
  • Oversees the development of the Short-Range Transit Plan, National Transportation Data Base, State Transit Performance Measures, Title VI, and other statistical reporting and operational analyses
  • Participates in the development of operational policies and procedures for company services.
  • Communicates and implements safety rules, polices, and procedures in support of the agency’s safety vision and goals; and maintains accountability for the safety performance of all subordinate employees
  • Develops scopes of work for contracts, resolves legal, contractual, and technical issues
  • Directs the technical monitoring, analysis, and evaluation of analytical, quantitative, and statistical methods and tools
  • Represents LBT before various public, private, and government audiences


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.




  • Strong analytical skills using computer software programs, including graphic, database, spreadsheets, word processing internet applications
  • Experience with PC and MS Office applications
  • Ability to use custom transit software (HASTUS, GIS)
  • Strong working knowledge of transit scheduling techniques
  • Strong operator run cut experience highly desirable
  • Excellent written and oral communication skills, interpersonal skills, tact and diplomacy
  • Analyzing, researching, and assessing transit issues, developing recommendations, and writing reports, preparing forecasts, and technical documents
  • Manage multiple activities concurrently
  • Strong decision-making and innovative problem-solving skills
  • Develop and complete written reports and verbal presentations
  • Excellent collaboration skills with both internal and external clients
  • General research and project management technical and statistical methods




A bachelor’s degree in urban planning, transportation, public administration, or other transportation or management related field, and five (5) years of progressively responsible public transit experience that would demonstrate the requisite knowledge, skills, and abilities to manage a transportation service development department is required. Experience in service development, project management, and/or planning preferred.




Upon Request, a Driving Record printout is required with application (must be current within the 30 days of the printout).


Salary Range: $101,241 - $118,958 (Depending on Qualifications)



Apply online at www.ridelbt.com/careers  Online applications must include past work history and be fully completed to be considered. Resumes will not be accepted in lieu of a complete online application.


Candidate must be eligible to work in the United States. Long Beach Transit does not sponsor H-1B or other related work visas. COVID-19 Vaccine Required.


Equal Opportunity Employer

Successful candidate must pass agency physical, drug and alcohol examinations.

Long Beach Transit, 1963 E. Anaheim St., Long Beach, CA 90813


This job description is not intended to be a complete listing of all the job duties required of this position, but to provide information on the general scope of the position.



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