Long Beach Transit

  • Customer Service Clerk

    ID
    2018-1256
    Category
    Customer Service/Support
  • Overview

    JOB SUMMARY:

    Under the supervision of the Customer Service Supervisor, the Customer Service Clerk assists customers with transit trip planning and other information by telephone, email and in person. Responsibilities include assisting with promotional programs, staffing the Transit & Visitor Information Center (TVIC) in downtown Long Beach, as well as the reception area of Long Beach Transit’s (LBT) administrative office. This position will also assist with community outreach, representing LBT at various events on evenings and weekends.

     

     

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

     

    • Provides customers with information in a courteous, efficient manner, enabling customers to effectively use LBT’s services
    • Answers all inquiries regarding routes, schedules, fares and ridership-related policies and procedures
    • Resolves customer concerns and directs others as appropriate
    • Greets all visitors to LBT’s administrative offices in the reception area and directs them appropriately
    • Participates in promoting the agency at community events
    • Maintains lost and found system
    • Maintains supplies of route schedules and brochures
    • Performs cashiering functions regarding pass sales and special programs
    • Maintains cash fund, balancing accounts, and preparing cash reports
    • Performs data entry and uses electronic office equipment, and tracks general staff activities as assigned
    • Maintains up-to-date maps and timetables, current and accurate information manual materials regarding company services and policies
    • Prepares special mailings for staff
    • Maintains retiree and dependent ID cards
    • Complies with all LBT safety regulations and reports safety-related accidents, incidents, and unsafe work conditions
    • Attends safety-training programs as required
    • Other duties as assigned

     

     

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

     

    ATTRIBUTES AND SKILL SETS:

     

    • Maintains courteous and patient working relationships with customers and fellow employees
    • Ability to perform mathematical calculations and maintain accurate cash account records
    • Ability to travel between LBT offices and business centers
    • Ability to work weekends and evenings as required
    • Possesses above-average communication and customer service skills
    • Ability to use Microsoft Office programs, perform internet research and utilize other computer software

     

    EDUCATION and/or EXPERIENCE:

     

    High school diploma or GED required with a minimum two years experience in marketing and/or customer services or other related field. Proficiency sought with a variety of office and communications equipment, filing systems and record keeping. Bilingual (especially Spanish/English) communication skills are a plus. 

     

    Valid CA Class C license required with excellent driving record.

     

    DMV H6 printout is required with application (must be current within the 30 days of the printout).

     

    Application

    Apply on-line at www.lbtransit.com/jobs. On-line applications must include past work history and be fully completed to be considered. Resumes will not be accepted in lieu of a complete on-line application.

     

    Candidate must be eligible to work in the United States. Long Beach Transit does not sponsor H1B or other related work visas.

     

     

    WAGE BAND B - Hiring range (Based on Experience): $15.34 to $17.05 Hour (DOQ), with excellent fringe benefits. Submit resume. APPLY ONLINE,  (H-6 DMV printout within 30 Days UPON REQUEST).

                                                                                                                                                         

     

    Equal Opportunity Employer

    Successful candidate must pass company physical, drug and alcohol test.

    Long Beach Transit 1963 E. Anaheim St., Long Beach, CA,  90813

    This job description is not intended to be a complete listing of all the job duties required of this position, but to provide information on the general scope of the position. 

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