Long Beach Transit

  • Manager, Transit Customer Amenities

    ID
    2018-1217
    Category
    Management
  • Overview

    JOB SUMMARY:

    The Manager, Transit Customer Amenities performs administrative oversight related to Long Beach Transit (LBT) customer amenities: bus stops, shelters, wayfinding information system, installation, removal and maintenance; contractual compliance; database management; invoicing, special event set-ups; project planning and coordination; developing reports relating to asset management and analysis purposes. The Manager also manages multiple functions and priorities related to Long Beach Transit (LBT) customer amenities, while working cross-departmentally internally with Transit Service Delivery and Planning (TSD&P), Maintenance and Infrastructure (M&I), External Affairs, Community Outreach and Regulatory Compliance and Civil Rights departments; as well as externally with municipalities and partner agencies.

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:     

    • Directs LBT’s Bus Stop and Wayfinding programs and budgets
    • Coordinates directly with the CEO on issues and projects which may consume 50 percent of the Transit Customer Amenities Manager’s time
    • Leads related capital planning, as well as short- and long-range planning projects for customer amenities
    • Develops procurement scopes of work for capital projects, including programmatic amenities improvements; signage and electronic media; and information kiosks
    • Develops contracts related to design and construction of bus stops, shelters and accompanying customer amenities; and other capital projects as assigned
    • Oversees LBT’s bus stop database in terms of numbers, ownership, condition, useful life, etc.
    • Organizes and participates in public outreach efforts directly related to transit customer amenities
    • Evaluates transit zone sites with Service Planning staff to determine the best location for transit stops and informs appropriate personnel of the proposed changes and/or modifications
    • Negotiates agreements with businesses to grant privileges to Bus Operators
    • Liaises with External Affairs staff and interacts with local public agencies to investigate and resolve issues regarding transit street furniture and customer amenities
    • Implements new services and facilities; proposes shelter placements and types; and guides in the development of shelter specifications.
    • Leads various meetings to present information concerning bus stops and associated amenities
    • Coordinates with internal stakeholders and community groups concerning new shelters, benches and other amenities
    • Develops and maintains databases to perform analysis; and prepares maps, charts and tables that display the data
    • Collects and summarizes feedback from both bus Operators and customers and make appropriate recommendations
    • Reviews all existing and proposed bus stop requests, meets with internal staff to evaluate bus stop issues, works with jurisdictions to ensure bus stops are pedestrian and bicycle accessible, as well as compliant with the Americans with Disabilities Act of 1990; works with municipalities to implement work, updates and manages bus stop inventory
    • Manages customer information at bus stops and coordinates replacement of on-site information at bus stops, including managing graphics vendor work flow, reviewing all printed panels, working with internal staff to ensure all customer information posted at bus stops is accurate
    • Assists in planning the location and installation/removal of temporary and permanent bus stops to accommodate construction, road emergencies and transit service needs
    • Reviews, evaluates and responds to complaints received about bus stop maintenance and cleanliness, records finding in bus stop database and reports any deficiencies for remediation
    • Oversees routine reviews of bus stops to ensure proper maintenance and cleaning is being observed
    • Takes necessary steps to mitigate or secure emergency conditions such as broken glass, exposed electrical wiring, or severely damaged shelters or other amenities, and records finding in bus stop database and reports any deficiencies to franchisee for remediation
    • Maintains inventory of supplies for program, orders replacements when necessary
    • Directs the installation of new signs at existing stops as needed
    • Manages the location of new bus stops and checks stop conditions against checklist criteria; and coordinates resolutions internal to LBT

     

    Qualifications

    QUALIFICATIONS:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, experience, and/or ability required or in those specifically designated, preferred. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

     

    ATTRIBUTES AND SKILL SETS:

    • Ability to manage, coach, motivate and develop employees
    • Excellent written and oral communication skills, interpersonal skills, tact and diplomacy
    • Ability to work independently and in a team environment
    • Ability to prioritize multiple complex projects
    • Strong decision-making and problem-solving skills
    • Proactive and achievement driven
    • Intermediate proficiency in MS Office Suite programs, Word, PowerPoint, Excel, Outlook
    • Strong work ethic with ability to multi-task
    • Excellent collaboration skills with both internal and external clients

     

    EDUCATION and/or EXPERIENCE

    Bachelor of Science degree in Urban Studies, Regional Planning, Geography, Civil Engineering, Public Policy, Public Administration, Political Science or related field or equivalent experience is required. Minimum of 5 years of experience required in customer service-oriented position; transit service planning and/or delivery; or maintenance.

     

    Ability to work on-site at agency’s main facility in Long Beach and travel throughout LBT’s service area. An acceptable background check to include a local and state criminal history check and a valid California driver’s license with an acceptable driving record is required.

     

    WAGE BAND I - Hiring range (Based on Experience): $6,531.20 to $7,300.80 month (DOQ), with excellent fringe benefits. Submit resume. APPLY ONLINE,  (H-6 DMV printout within 30 Days UPON REQUEST).

    An Equal Opportunity Employer

    Successful candidate must pass company physical, drug and alcohol test.

    Long Beach Transit 1963 E. Anaheim Street, Long Beach, California  90813

     

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