Long Beach Transit

  • College Intern - Information Technology

    ID
    2018-1214
    Category
    Information Technology
  • Overview

    Long Beach Transit’s (LBT) Student Intern Professional is a year-round paid program. The Intern will gain real world work experience on meaningful projects under the guidance of transportation professionals. The Intern will have the opportunity to use problem solving, communication and decision-making skills to gain valuable experience. The Intern will also work with a mentor for assistance along with working with various departments to enhance a career path.

    As a professional, the Intern will be exposed to LBT’s career opportunities in the transportation industry. The Intern will gain deeper awareness of many facets of transportation through LBT’s orientation, cross-divisional projects and teams and internal networking.

     

    Normal Hiring Range: $15.00 to $17.00/hour depending on education level. Part-time employment approximately 20 hours per week not to exceed 1,000 hours within a continuous 12-month period. This position does not offer benefits.

     

    GENERAL SUMMARY: Under the direction of the Executive Director/Vice President of Information Technology, and the guidance of   the Manger of Information Technology, the intern role is a developmental position that provides maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal Information Technology (IT) Helpdesk. He/she will be responsible for administration and internal support of the agency’s PCs, printers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

     

    OPEN UNTIL FILLED

    Responsibilities

    • Provides helpdesk support and resolve problems to the end user’s satisfaction
    • Monitors and responds quickly and effectively to requests received through the IT helpdesk procedures
    • Monitors Service Desk for tickets assigned to the queue and process first-in, first-out based on priority
    • Modifies configurations, utilities, software default settings, etc. for the local workstation
    • Utilizes and maintains the helpdesk tracking software
    • Documents internal procedures
    • Assists with onboarding of new users
    • Ensures each workstation has a computer and is mapped to a printer; monitor; keyboard; mouse; hard drive, and any additional specialized equipment
    • Installs, tests and configures new workstations, peripheral equipment and software
    • Maintains inventory of all equipment, software and software licenses
    • Reports issues to the Service Desk for escalation
    • Manages PC setup and deployment for new employees using standard hardware, images and software
    • Assigns users and computers to proper groups in Active Directory
    • Performs timely workstation hardware and software upgrades as required
    • Other duties as assigned

     

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

     

     

    QUALIFICATIONS:

    Full time student maintaining a 2.7 or above GPA for undergrads and a 3.0 or above for graduate students and currently enrolled in a Bachelor’s or Master’s Degree Program majoring in Computer Science or Computer Information Systems. Transcripts and class schedules will be requested. Good communication and organizational skills; proficient in MS Office applications – Excel, Word, Access.

     

    Application

    Apply on-line at www.lbtransit.com/jobs. On-line applications must include past work history and be fully completed to be considered. Resumes will not be accepted in lieu of a complete on-line application.

     

    An Equal Opportunity Employer                                                                                                                                                                                Successful candidate must pass company physical, drug and alcohol test.

    Long Beach Transit 1963 E. Anaheim Street, Long Beach, California 90813

    Candidate must be eligible to work in the United States. Long Beach Transit does not sponsor H1B or other related work visas.

     

    This job description is not intended to be a complete listing of all the job duties required of this position, but to provide information on the general scope of the position.

     

     

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