Under the supervision of the Customer Service Supervisor, the Customer Service clerk assists customers with transit trip planning and other information by telephone, e-mail, and in-person. Responsibilities include assisting with promotional programs, staffing the Transit Information Center in downtown Long Beach and the reception area of Long Beach Transit’s (LBT) administrative office. The Customer Service Clerk operates LBT’s central telephone system, and provides general clerical duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
KNOWLEDGE AND ABILITIES
EDUCATION AND/OR EXPERIENCE
High school diploma or GED required with a minimum two years’ experience in marketing and/or customer services or other related field. Prior experience required in the use of personal computers and knowledge of software such as Microsoft suite. Proficiency sought with a variety of office and communications equipment, filing systems and record keeping. Bi-lingual (especially Spanish/English) communication skills are a plus.
WAGE BAND B - Hiring range: $15.34-$17.05 (Depending on Experience) with excellent fringe benefits.
An Equal Opportunity Employer
Successful candidate must pass company physical, drug and alcohol test.
Long Beach Transit 1963 E. Anaheim Street, Long Beach, California 90813
This job description is not intended to be a complete listing of all the job duties required of this position, but to provide information on the general scope of the position.