Long Beach Transit

Supervisor, Transit Service Delivery

ID
2015-1103
Category
Transit Services - Supervisors

Overview

The Transit Supervisor plans, directs, monitors, and controls Transit activities required to ensure that safe, efficient, and dependable bus service is provided to all Long Beach Transit customers.  The Transit Supervisor reports to the Superintendent of Transit Services and is the individual responsible for the supervision of Transit staff and Bus operators.

 

OPEN UNTIL FILLED

Responsibilities

  • Schedules employees and equipment to facilitate effective and efficient delivery of service.

  • Communicates effectively and efficiently with all LBT operators, supervisors, transit police, and support vehicles via radio; makes decisions beyond the scope of transit assistant dispatch personnel.   

  • Initiates action to resolve problems related to service delivery, operator performance and disciplinary action.

  • Supervises up to 25 bus operators as group supervisor. 

  • Evaluates bus operator performance and provides coaching, feedback, and behavior corrections; demonstrates exemplary leadership

  • Appraises service delivery, assesses bus stops, equipment, routes, and schedules for deficiencies and makes effective plans and recommendations to improve service delivery. 

  • Establishes bus changes; sets detours and communicates changes to those involved.

  • Decides daily on any deviations from service or additional service required based on immediate changing conditions.  Must be able to process information and make timely decisions. 

  • Assumes command role at the scene of accidents; investigates accidents and reports findings to company’s general counsel and the legal department.

  • Responds to customers and service disruptions which are beyond the coach operator’s ability to resolve. 

  • Administers the labor agreement, and must be knowledgeable in labor relations. 

  • Develops work plans and schedules extra-board operators to ensure adequate staffing to efficiently meet service requirements.

  • Evaluates system transit services and makes effective recommendations for staffing, planning, training, and the development of company and department procedures. 

  • Plans major company Transit events and trains and assigns staffing for same. 

  • Offers effective recommendations regarding the development and oversight of technology equipment purchases, support functions and applications for use in dispatch and road supervision in the daily operation of company service.

  • Troubleshoots minor problems which may occur with the computer applications used in Transit including HASTUS, Teledispatch and the Advanced Communication System (ACS) programs used by the department.

  • Provides a leadership role in the development of computer-generated projects for the Transit Services Delivery Department, and participates in the selection and testing of systems and software that will be used in the department. 

  • Provides intra-and inter-department advice and recommendations on company programs and special projects.

  • Takes action to correct and/or report unsafe conditions or actions to the Safety Officer; ensures that personal protective equipment is worn when necessary; investigates and reports all accidents and incidents, and issues warnings per policies and procedures for safety and health violations.

Qualifications

MINIMUM QUALIFICATIONS include (but are not limited to) the following:

 

Bachelor degree preferred or high school education with supplemental education or training in business, transportation, safety or relevant area. Past experience in similar business, especially supervision of bus operators. Working knowledge of transit operations software including communication (radio) system software applications and operation (Motorola or equivalent), HASTUS and operator management and bidding/scheduling software applications or any combination of ITS software applications, Microsoft Office, Word, and Excel. Must have excellent communications skills and be able to communicate professionally and effectively with all levels of company management personnel, customers, and others as required.  Leadership and supervisory skills necessary. Must be able to work evenings, weekends and holidays. Must possess and maintain a valid CA Commercial California Driver's License (Class A or B) with air brake and passenger endorsements and a valid Medical Examiner’s Certificate. A safe driving record is required.

 

The above statements are intended to indicate the general nature and level of work performed by employees within this classification.  They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of employees assigned to this job.

 

SALARY STRUCTURE

Wage Band G - $4,954 - $5,350 month (DOQ), with excellent fringe benefits. Submit application, resume, salary history, and a current (within last 30 days) H-6 DMV printout (no exceptions).

 

For informational purposes only; not intended to be a job description.

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